LEGAL

Terms & conditions

Last updated 24 August 2026

Seller and acceptance

These terms apply to purchases from and use of Snagit, operated by Snagit. By placing an order or activating a tag, you agree to these terms, our Privacy Policy, and our Return & Refund Policy.

Products, prices, and payment

Prices are displayed in Sri Lankan Rupees and include the features shown on the product page. A fixed delivery charge is shown before you place a physical order. Available payment methods may include cash on delivery, bank transfer, and online payment through PayHere. For cash on delivery, payment is due to the courier at delivery. Bank-transfer orders are confirmed after Snagit verifies the transferred amount and receipt. Where PayHere is offered, Snagit does not receive or store your full card number or CVV.

Physical orders and delivery

You are responsible for providing a complete delivery address and reachable phone number. Estimated delivery times are not guarantees. Ownership and risk in the physical product pass to you upon delivery, subject to your rights for defective or incorrect goods.

Six-month included private alerts

Each newly activated tag receives an included alert-credit balance intended to cover 6 months of normal private-alert use from its activation date. One private alert normally consumes one credit. If genuine, reasonable use exhausts the included balance before the 6-month anniversary, contact Snagit and we will add enough credits at no charge to continue the included service for the remainder of that period. This promise is subject to reasonable verification, per-session, daily and monthly safety limits, provider availability, and our anti-abuse rules; automated, fraudulent, harassing, or otherwise improper use is excluded.

Credits and contact modes

After the included period, purchased top-ups apply only to the selected active tag. Public contact mode does not consume credits and is intended to remain available while Snagit operates the service and the tag remains active. Owners can also turn contact completely off; that scan state reveals no owner contact details, item name, description, or alert actions.

A convenience notification service

Snagit helps people contact or notify the owner of a tagged item. It is not an emergency response, recovery, security, tracking, or life-safety service.

No message or recovery guarantee

SMS and WhatsApp delivery are best-effort. Messages may be delayed or fail because of network availability, provider outages, insufficient credits, device settings, abuse controls, or other factors outside Snagit’s control. Snagit cannot guarantee that a lost item will be found or returned.

Responsible use

You must not use Snagit to harass, impersonate, track, threaten, or obtain personal information improperly. Vehicle emergency number reveal is logged, and the scanner’s verified number is shared with the owner.

Tag ownership and recovery codes

Keep your recovery code secure. Anyone with it may be able to transfer a tag to a new number after verification. Contact us promptly if a tag or backing card is lost.

Returns, refunds, and cancellations

Returns and refunds are governed by our separate Return & Refund Policy. Digital credit top-ups are normally final once fulfilled. A PayHere payment attempt cancelled before confirmation does not create a paid order. Cash-on-delivery cancellations are accepted before dispatch where reasonably possible. A bank transfer is not treated as confirmed until Snagit verifies it.

Service changes and liability

We may improve or change rates, included credits, limits, and features. To the extent allowed by Sri Lankan law, Snagit is not liable for indirect loss, lost items, missed alerts, or events beyond our reasonable control. Nothing in these terms excludes rights that cannot legally be excluded.

Contact

Email hello@snagit.ink, call +94 76 540 2461, or write to 550/06/C, 9th Lane, Janapada Street, Daluwakotuwa, Kochchikade, Sri Lanka.