RETURNS

Return & refund policy

Last updated 24 August 2026

Physical Snagit tags

You may request a return within 14 calendar days of delivery. To qualify, the tag must be unused, unactivated, undamaged, and returned with its original backing card and packaging. Activated tags and exposed recovery codes cannot be resold and are not eligible for change-of-mind returns.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and clear photos. If we confirm the tag arrived defective, damaged, or different from what you ordered, we will arrange a replacement or refund and cover reasonable return delivery costs.

Credit top-ups

Credit top-ups are digital services fulfilled immediately after a successful payment. They are non-refundable once credits have been added or used, except where the top-up was duplicated because of a verified technical error or required by law.

How to request a return

Email hello@snagit.ink before sending anything back. Include the order number, reason, and supporting photos where relevant. We will provide the return instructions and return address.

Refund timing

Approved refunds are initiated within 7 business days after inspection or approval. Bank-transfer refunds are returned to an account verified with the customer. Cash-on-delivery refunds may require bank details so we can return the money securely. PayHere, your bank, or card issuer may require additional time to display a refund. Original shipping charges are not refunded for change-of-mind returns.

Questions

Contact Snagit at hello@snagit.ink or +94 76 540 2461.